Privacy Policy

Makayo Safaris ("Makayo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or book a tour. By using our services, you consent to the practices described in this policy.

Personal Information. When you inquire or book, we may collect:

• Full name, passport details, nationality, and date of birth (required for permits and bookings).
• Contact details: email address, phone number, and WhatsApp number.
• Travel preferences: dietary requirements, medical conditions, emergency contact.
• Payment information (processed securely by third‑party providers; we do not store full card details).

Automatically Collected Data. When you visit our website, we may gather:

• IP address, browser type, device information, and pages visited.
• Cookies and similar tracking technologies (see Section 7).

We use the collected information for the following purposes:

• To process your bookings, arrange permits, accommodations, and activities.
• To communicate with you about your itinerary, confirmations, and updates.
• To respond to your inquiries and provide customer support.
• To personalize your experience and improve our website and services.
• To comply with legal obligations (e.g., reporting to immigration authorities).
• To send promotional emails or offers (only if you have opted in; you can unsubscribe anytime).

We do not sell, rent, or trade your personal data. We may share your information only in these circumstances:

• With service providers: hotels, lodges, airlines, or local guides necessary to fulfill your booking.
• Legal requirements: when required by law, court order, or government authority.
• Business transfers: in the event of a merger or acquisition, your data may be transferred as a business asset.
• With your consent: for any other purpose with your explicit permission.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted transmission (SSL), secure servers, and restricted access to personal information. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law (usually up to 7 years for financial records). After that period, your data will be securely deleted or anonymized.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.

Our website may contain links to third‑party websites (e.g., partner lodges, payment processors). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time (this does not affect the lawfulness of processing based on consent before its withdrawal).

To exercise any of these rights, please contact us at info@makayo.com. We will respond within 30 days.

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data without parental consent, we will delete it immediately.

Your information may be transferred to and processed in countries outside your own. These countries may have different data protection laws. We take steps to ensure that your data receives an adequate level of protection, including using standard contractual clauses where applicable.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Last updated: September 9, 2026

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• info@makayo.com
• +255 752 761 705
• 123 Makayo Street, Stone Town, Zanzibar, Tanzania